Leadership

Before the Crisis: Supervising At-Risk Employees

Recognize concerns early, intervene appropriately, and balance support, accountability, documentation, and risk.

Course Overview

Practical Context Before the Next Decision.

This course prepares supervisors to recognize and respond to employees whose performance, behavior, or wellness may be deteriorating before the situation becomes a crisis. Participants learn how to identify warning signs, initiate appropriate conversations, document concerns, coordinate available resources, and maintain accountability throughout the process. Attendees leave with a practical framework for early intervention that supports the employee while protecting the agency, the team, and the public.

Designed ForSupervisors & command staff

FormatOne-Day In-Person Course

Course AreaLeadership

Course Focus

Identifying at-risk indicatorsIntervention strategies and supervisory responseBalancing support and accountabilityDocumentation and risk management

Instruction

Meet the Practitioners Leading This Course.

Course leadership is matched to the subject and grounded in direct professional experience.

Leadership and Resiliency Instructor

Heidi A. Ramsey

Heidi A. Ramsey retired after 23 years with the Ohio State Highway Patrol, where her work included training, labor relations, legal services, human resources, leadership development, and employee wellness. She developed programs including SIGNAL, the Public Safety Leadership Academy, and Ohio ASSIST. Heidi is an attorney and an instructor for law-enforcement executives at the FBI National Academy. She holds a Juris Doctor with an employment-law concentration, a Master of Business Administration, and a Bachelor of Arts. Her instruction connects leadership expectations with the human realities of high-stress public-safety work.

Leadership, Resilience, Employee Wellness, and At-Risk Personnel

Before the Crisis: Supervising At-Risk Employees

Practical Context Before the Next Decision.

Meet the Practitioners Leading This Course.

Heidi A. Ramsey

Continue Exploring Leadership.

The Human Factor: Leading Through Trauma, Stress, and Organizational Pressure

Steady Under Pressure: Resilience for Law Enforcement Leaders

From Peer to Supervisor: Credibility, Accountability, and Command